Refunds
30 DAY MONEY BACK GUARANTEE
We want our patients and customers to love their LaserAway Beauty purchase. If you are not totally satisfied, LaserAway provides a 30 day money-back guarantee upon receipt of product. All LaserAway Gear returns are subject to validation and approval by LaserAway and must be returned within 30 days of receiving the product.
HOW TO RETURN ONLINE:
- Email product@labeauty.com for a return shipping label. $10 will be deducted for the shipping from the return amount.
DAMAGED ITEMS:
- Please inspect your online orders for any damage that may have occurred during shipment. Some wear is normal; however, if damage has occurred to your items due to the shipping carrier, please contact us immediately at product@labeauty.com. Please provide the order number and a photo of the occurrence/damage.
ORDER PROCESSING:
- Orders are processed, shipped, and delivered on business days, Monday - Friday. Orders may be processed the same day if submitted before 9 am PST. Excludes weekends and major holidays. Orders placed over the weekends/holidays are placed the next business day. LaserAway/LaserAway Beauty is not liable for any lost, stolen, or damaged packages or for any delay caused by default of the shipping carrier. LaserAway/LaserAway Beauty is responsible for orders only until they leave the fulfillment center warehouse facility. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
- Standard processing time takes approximately 24-72 hours to process; business days excluding weekends and holidays.
- Shipping TIME FRAME: 3-7 business days (excludes weekends/major holidays).
ORDER STATUS:
- Order status is sent to customers via provided email. Some carriers may not show tracking information for up to 24-72 hours after the tracking has been assigned and/or has shipped.
LOST ORDERS:
- If you have a lost/stolen order, please reach out to product@labeauty.com and provide details along with the items missing and the Order number. Replacements are not guaranteed and are at the discretion of labeauty.com. A signature is required for reshipped items.